GENERAL SALES CONDITIONS
The contract stipulated between MAVEX SA and the customer is considered binding with order acceptance by Mavex SA even for only a part of the items ordered by the customer.
This acceptance can be tacit and does not depend on any order confirmation sent by Mavex SA to the customer.
By placing an order, the customer states to have fully read and accepted the following general sales conditions..
The customer must ensure that the information contained in the order confirmation is correct and promptly communicate any corrections to the contact address indicated on the site.
Mavex SA will promptly inform the customer of failure to accept the order via e-mail. Mavex SA cannot be held liable by contract or in tort for direct or indirect damages to people and/or property caused by the failure to accept, even partially, an order. Thus customer has no right to damage compensation or indemnity for the failure to accept, even partially, an order.
Mavex SA reserves the right to alter the prices of its items at any time; the price due by the purchaser will be the one in effect at the time the order is saved (upon booking product availability).
All content available on the www.mavex.swisswebsite, specifically text, logos, buttons, images, audio clips, are property of Mavex SA and protected by international copyright laws.
Trademarks and logos found on www.mavex.swiss sare registered and non-registered Mavex SA trademarks in Switzerland and other countries and are protected by Swiss and international copyright laws.
Those who register as professionals state to have specific knowledge of pedicures, podiatry and cosmetics. Specifically, for the purchaser of CALLUSPEELING, which, as an exclusively professional product, requires specific knowledge to be used. Mavex SA cannot be held liable in any case for damages due to the inadequate or improper use of the products on sale on this site.
All prices are in Swiss Francs.
For professionals: prices are VAT excluded.
For private citizens: prices are VAT included.
Shipping costs are not included in the product price.
Mavex SA accepts the following forms of payment:
- Credit card or PostFinance circuit Post Finance Card
- Wire transfer in advance
At no point in the purchase procedure is Mavex SA able to know the information on the purchaser's credit card, transmitted via protected connection directly to the credit institution that manages the transaction. No Mavex SA computer database stores this data. In no case may Mavex SA be held liable for any fraudulent or undue credit card use by third parties upon purchased product payment.
ORDER CANCELLATION BY THE CUSTOMER
Shipping fees are still due should the purchaser decide to cancel the purchase after shipment.
Should payment and/or proof of payment not be received within the set deadline, the order shall be considered cancelled unless otherwise agreed in advance between Mavex SA and the purchaser. Mavex SA shall communicate the cancellation via e-mail.
ORDER FILLING AND SHIPMENT
The order is considered filled when dispatched to the shipping agent
Normally, Mavex SA fills order within one business day of payment for items in stock.
Shipping agents are liable for delivery schedules and not controlled by Mavex SA.
Mavex SA cannot be held liable for delayed order filling or delayed delivery b the shipping agent.
Shipping fees are always borne by the customer and thus cannot be reimbursed in the event of returns. For further information, see paragraphs 7 and 8.
Shipping is free in Switzerland for order amounts over 300.00 CHF.
For orders under 300.00 CHF, shipping fees for Switzerland are 10.00 CHF, VAT excluded.
IMPORTANT: before orders, the customer must check with its country's customs for the conditions and documentation required to import cosmetic products.
The customer is liable for any documents and all that required by law to import cosmetics into his/her country.
Mavex SA cannot be held liable in any case for orders rejected at customs for: lack of adequate documentation, licenses, duties, health documentation, broker fees or any other document that may be required by the local authorities for importation purposes.
If the goods are returned to MAVEX due to lack of importation requirements, the customer is liable for all shipping, repackaging, warehousing, administrative fees, etc.
Shipping costs include custom clearance and delivery at customer’s door. TVA and any duty remain at customer’s charge.
CHECKS AT RECEIPT
Upon delivery of the goods by the shipping agent, the customer should check:
• that the number of delivered packages corresponds to that indicated in the shipping bill;
• that the packaging is intact, not damaged nor damp or otherwise altered, including the closing materials (adhesive tape or metallic staples).
Any packaging and/or product damages or inconsistency of the number of packages or indications must be immediately reported, by WRITTEN SUBJECT TO CONTROL, on the shipping agent's shipping bill. Once the shipping bill is signed, the customer cannot make any claims concerning the exterior features of that delivered
In the case of problems reported to the shipping agent and other problems concerning physical integrity, correspondence or entirety of the products received must be reported to Mavex SA at: firstname.lastname@example.org within 2 days of delivery.
RETURNS AND REPLACEMENTS
Provided the customer can always exercise the right to withdrawal as per law described later, Mavex SA applies the following return and replacement policy:
- The customer must send an e-mail to email@example.com with any request to return or replace goods received and ship goods within 14 days of receipt. The stamp is proof of the return shipment date.
- Mavex SA agrees to respond within 2 business days and reserves the right to propose alternative solutions to best satisfy the customer. Should the customer intend to return or exchange goods, Mavex SA shall send prompt instructions on return procedures.
- Return shipments are at the customer's liability and expense. Goods return methods are chosen by the customer and travel at the customer's risk and liability.
- If the return id due to quality defects, acknowledged by Mavex SA, Mavex SA shall pay all shipping fees unless otherwise agreed with the customer.
Any returns by the customer, even for exchanges, are subject to specific conditions (see: Withdrawal Rights).
Returns are shipped by ordinary mail (unless otherwise agreed in advance with customer services) to the following address:
Via Industria 1
6814 Lamone - Switzerland
By law, the customer has the right to withdraw from the purchase contract for any reason, without need for justification and without any penalties, except for the conditions indicated below in this paragraph. To communicate withdrawal, the communication via e-mail indicated in paragraph 8 is sufficient, provided it clearly and explicitly contains the customer's will to withdraw from the purchase and receive reimbursement.
Once this withdrawal communication is received, Mavex SA shall promptly provide the customer with instructions on how to return goods which must be received by Mavex SA without 10 days of authorisation.
Withdrawal rights are subject to the following conditions:
- For hygienic reasons and since cosmetic products are easily perishable, opened products cannot be returned. Products must be returned intact, with the external packaging still sealed and in perfect conditions.
- Products whose original packaging is labelled, taped or marked by the customer are not accepted.
- by law, the customer shall bear shipping fees for returns;
- the customer is fully liable for shipping until received by our warehouse;
- in the event of damages during transport, Mavex SA shall inform the customer (within 5 business days of receipt at our warehouse), to allow him/her to promptly file claims with his/her chosen shipping gent and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the customer for returns, simultaneously cancelling the request for withdrawal;
Mavex SA cannot be held liable for damages or loss/theft of returned goods shipped uninsured..
Under the conditions above, Mavex SA shall reimburse the entire amount initially paid by the customer within 7 days of return or, in the event of partial return, the amount concerning the returned items. Reimbursement may not include the value of packaging or gift wrapping if not returned intact
Should goods be paid with credit card, reimbursement will be completed with the same method.
If the customer's order benefited from free or discounted shipping, since the order amount was over the minimum required to benefit from this condition, and the customer subsequently exercises the right to withdrawal for some or all items, an amount will be deducted from the customer's reimbursement as shipping and packaging fee contributions unless the customer keeps items totalling a price that exceeds the minimum required for free shipping.
In this case, the value of this contribution deducted from the reimbursement is the shipping fee indicated on the website, corresponding to the shipping method used for the original shipment and, in any case, this contribution will not be under CHF 15.00 for shipments in Switzerland and 50.00 EUR for shipments to other countries.
In the event of returns, the purchaser shall bear all shipping fees from the purchaser's home to the Mavex SA address as well as any customs duties and VAT due to customs.
Mavex SA shall provide the best assistance possible for customs clearance.
The purchaser must provide any documentation required for customs clearance.
Any claims must be sent via e-mail to firstname.lastname@example.org or Mavex SA - Via Industria 1, 6814 Lamone - Switzerland
The sales contract between the customer and Mavex SA is intended binding in Switzerland and governed by Swiss law. Any controversies arising from the binding contract shall only and exclusively be submitted to the court of Lugano.